Why is my deposit expired?

If your security deposit shows as expired, it means the hold period set by the payment gateway has passed without being captured. The PMS doesn’t control this expiration — it’s managed by the gateway (Stripe, Mamopay, etc.).

🪜 Steps to Troubleshoot

1. Check the payment gateway used:

   • Go to Booking → Payments tab.

   • Identify whether the transaction used Stripe, Mamopay, or another provider.

2. Understand the hold duration:

   • Stripe: Up to 7 days maximum.

   • Mamopay: Up to 33 days, available only upon request.

3. Check booking duration:
   If the booking is longer than the hold period, the deposit link automatically converts to a standard payment link.

4. Reissue a deposit link:
   Create a new deposit link if you still need to secure a hold from the guest.

💡 Tips

• Always capture or release deposits before the hold period ends.

• Deposits are automatically voided if not manually captured in time.