At the moment, OTA reviews (e.g., Airbnb, Booking.com, Expedia) are not visible in the Review module. Users must check and manage their reviews directly on the respective OTA platforms.
Future Feature: Automatic OTA Review Retrieval
An upcoming update will allow users to automatically retrieve OTA reviews within the PMS.
- No manual entry needed – reviews will sync automatically from OTAs.
- Supported OTAs: Airbnb, Booking.com, and Expedia (additional platforms may be added later).
- Instant synchronization: Reviews will be pulled into the system immediately after they are posted on the OTA.
- Visibility in the PMS and Booking Engine: OTA reviews will be displayed alongside direct booking reviews in the Review module and can be published to your direct listing site.
Once this feature is live, users will no longer need to manually track their OTA reviews outside the system.
Was this article helpful?
YesNo