The Unified Inbox in mr.alfred PMS allows you to centralize and automate guest communication across Airbnb, Booking.com, and Expedia. To streamline repetitive messages such as check-in instructions or thank-you notes, you can configure alerts that send messages directly via the Unified Inbox.
These alerts are similar in setup to email alerts but are specifically designed for in-system messaging, with no email-style formatting or templates. All messages appear within the Unified Inbox interface and are visible in the guest chat thread.
⚙️ Where to Configure
Go to: Admin module → Alerts submodule
When creating a new alert:
- In Medium, select Unified Inbox instead of Email
- The rest of the configuration process remains largely the same as for email alerts
✉️ Supported OTAs
Unified Inbox supports messages for the following OTA channels:
- Airbnb
- Booking.com (via guest alias emails)
- Expedia
Note: For Booking.com, while messages sent via Unified Inbox appear as part of the guest email thread, the actual communication still uses their email alias system behind the scenes.
⚡ Creating a Unified Inbox Alert
Follow these steps to set up a new alert:
- Click “+ Add Alert”
- Select a Trigger, such as:
- Booking Created
- Checked-In
- Checked-Out
- Cancelled
- Set Timing: Choose if the alert should trigger before or after the selected event for timed triggers
- Select Properties & Channels the alert applies to
- Recipient: Choose Guest, Internal Role, or User
- Medium: Set this to Unified Inbox
- Compose the Message:
- Write your message directly in the body field
- You may still use tokens/placeholders (e.g., guest name, check-in date) like in email alerts
- Attach Files (if applicable, e.g., check-in PDFs, house rules)
- Enable Status and Save
💬 Message Behavior
- Messages will appear in the Unified Inbox interface.
- Guest responses will be threaded below your automated messages.
- You can mark messages as unread and filter by Reservation Phase (e.g., Upcoming, Arrivals, In-House, Past).
🔗 Related Resources
🙋 Need Help?
If you have questions about alert setup or need help designing your messaging workflow, please contact our Customer Success team or visit the Tutorial Hub.