Why was my payment not processed or marked as pending?

A payment may remain pending or fail due to an expired link, incorrect gateway credentials, or temporary connection issues between the PMS and the provider.

🪜 Steps to Troubleshoot

1. Check payment status:
   Go to Booking → Payment tab → Payment Status column.

2. Verify the gateway connection:
   Go to Apps → Payment Gateways and ensure your account (e.g., Stripe, Mamopay, PayPal, Redsys, Network) shows “Connected.”

3. Confirm booking engine setup:
   If the booking originated from your website, make sure the Booking Engine redirect is active.

4. Check payment link expiration:
   Payment links typically expire after 24–48 hours. Create a new one if needed.

5. Retry manually:
   Click “Resend Payment Link” or “Mark as Paid” (for manual transactions).

💡 Tips

• Some banks may take up to 24 hours to process large payments.

• Mamopay and Stripe log failed attempts under the “Events” section for review.