The Operations tab within the property configuration is where you define your property’s check-in/out timing, add-ons, cleaning schedules, automated task assignments, and inventory items. It ensures operational consistency and automation for your field teams via the Operations module and mobile app.
Check-in & Check-out Configuration
- Normal Check-in Times: Define the standard guest check-in window (e.g., 15:00–20:00)
- Check-out Time: Set the latest guest check-out time (e.g., 11:00)
- Check-in Place: Indicate where the check-in occurs (e.g., At the apartment)
This helps automate the scheduling of operational tasks (e.g., housekeeping, key handover).
Additional Services (Early CI, Late CI, Late CO)
You can define additional services here:
- Add fees for optional early/late check-ins or check-outs
- Coming soon – these services to be added to bookings as additional services when hired
Automated Task Assignment
Under Categories, assign responsibilities per task type:
- Role Responsible: Which role handles the task type (e.g., Housekeeping, Maintenance)
- User Responsible: Optionally assign a specific user within that role
Categories include:
- Additional Cleaning
- Booking Block
- Check In / Check Out (system default)
- CO Cleaning (system default)
- Housekeeping
- Maintenance
- Requests (e.g., Inventory Mismatch)
Users can add their own categories, with the exception of system defaults such as Check In, Check Out, and CO Cleaning.
These settings define who receives and completes tasks generated automatically or manually through the system.
Related: How to Set Up Automatic Tasks
Inventory Configuration
Keep track of essential items by area:
- ACCESS
- LIVING AREA / HALL
- BEDROOM / BATHROOM
- KITCHEN
For each category, define expected item counts (e.g., pillows, remotes, water bottles).
This allows:
- Quick visual checks by field staff
- Easier management of loss/damage
- Automated detection of inventory mismatches
Video Tutorial
Related Articles
- How to Set Up Automatic Tasks
- Requests: What They Are & How They Work
- How to Add and Configure a Property
Need Help?
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A properly configured Operations tab helps your team run smooth daily operations, avoid manual errors, and ensure every check-in/out is executed flawlessly.