The Operations module in mr.alfred PMS allows property managers to organize and automate field operations—like housekeeping, maintenance, and guest-related services—ensuring tasks are executed on time and responsibilities are clearly assigned.
The module is fully integrated with the Operations App used by staff in the field for real-time task updates.
🛠️ Submodules Breakdown
1. Settings
Set task durations, buffer times, and assign default execution windows per task type. These system rules automate how tasks are scheduled.
2. Categories
Define and manage categories for operational tasks such as:
- System defaults: Check In, Check Out, CO Cleaning (cannot be edited)
- Custom categories: Additional Cleaning, Housekeeping, Inventory Mismatch, Maintenance, etc.
Each category allows:
- Assigning default roles and users responsible
- Connecting with automated triggers from booking workflows or requests
🔗 Related: Operations Tab in Property Settings
3. Tasks
A complete view of operational tasks. Users can:
- Filter by property, role, user, status, etc.
- View and manage task statuses (Draft, Pending, In Progress, Completed, Cancelled)
- Customize table columns for visibility
- Create Booking Tasks or Property Tasks manually
Each task includes:
- Reference code
- Booking link (if applicable)
- Role/User assignment
- Execution times
- Priority, Recurrence, Attached cost
🔗 Related: How to Set Up Automatic Tasks
4. Desk
A visual calendar interface that shows scheduled tasks for each user or team by hour. Use filters by role, property, and users to track workload distribution and identify time slots.
5. Roster
Displays staff availability in a grid format—helpful for planning tasks based on user availability. Ideal for large teams or multiple shifts.
📲 Operations App
The Operations App allows field teams to:
- Receive assigned tasks in real-time
- Mark tasks as started, in-progress, or completed
- Upload photos, leave comments, or add documents
- Manage recurring or urgent jobs efficiently
Roles and users set in the desktop version determine visibility and task assignment in the mobile app.
📝 Note: Additional services such as Late CI or Early CO are not added to bookings automatically. These need to be manually tracked and added to the Expense module, and later to the guest invoice if applicable.
📨 Requests vs. Tasks
While tasks are scheduled actions, Requests are logged reports from internal teams (e.g., broken lamp, inventory mismatch).
- Can be booking-specific or property-level
- Assignable to roles/users
- Converted into one or multiple tasks if needed
🔗 Related: Requests: What They Are & How They Work
🧩 Related Articles
- Operations Tab in Property Settings
- How to Set Up Automatic Tasks
- Requests: What They Are & How They Work
🤝 Need Help?
- 💬 Chat with your CS rep if unsure how to configure tasks or roles
- 📹 Visit our Training & Tutorials Hub
- 📱 Ask for access to the Operations App guide for field teams
Proper setup of the Operations module ensures smooth execution, timely communication, and a consistently high standard of guest experience.