Why can’t I log into my PMS account?

If you’re unable to log in to your mr.alfred PMS account, the issue could be related to incorrect credentials, expired sessions, or restricted access permissions.

🪜 Steps to Troubleshoot

1. Verify email and password:
   Make sure you’re entering the exact email registered in your PMS profile.
2. Reset your password:
   Use the “Forgot Password” link on the login page to reset it.
3. Check if your account is active:
   Ask your administrator to confirm your user status in Admin → Users.
4. Confirm role permissions:
   If your role was modified or restricted, you may no longer have login rights.
5. Clear browser cache and cookies:
   Outdated session cookies can cause login loops.
6. For 2FA-enabled accounts:
   Verify the code is correct and not expired (valid for 60 seconds).

💡 Tips

• Multiple failed attempts may temporarily lock your account.
• Only users with active roles can access the PMS dashboard.

After attempting all the options above with no luck, please contact our team at support@mralfred.com