How to Set Up Alerts in mr.alfred

The Alerts submodule in mr.alfred lets you create automated email notifications triggered by booking actions or system events. You can set up alerts for:

• Guests
• Hosts (owners)
• Internal team members
• Tower security staff

Each alert can be customized by recipient type, timing (before or after event), and message content.

🔗 Related: Getting Started with mr.alfred

🧭 Accessing the Alerts Module

1. Go to: Admin → Alerts
2. You’ll see a table with all existing alert rules
3. Use the + Add Alert button to create a new one

🔧 Creating a New Alert

When creating an alert, you must define:

🔹 General Settings

• Name – Internal reference name for the alert
• Status – Enabled/Disabled
• Trigger Event – What triggers the alert (e.g., check-in date, check-out date, booking confirmation)
• Timing – How many days before/after the event it will be sent (only available for some triggers)

🔹 Recipients

• Recipient Type – Guest, Host, Internal, or Tower Security
• Delivery Method – Email (currently the default) – Coming soon: SMS, Whatsapps, Unified Inbox

🔹 Content

• Email Subject & Body – Fully customizable, supports placeholders for dynamic content
• Use merge tags, that can be found under the name Token, or write them directly like:
  • {{guest_name}}
  • {{property_name}}
  • {{check_in_date}}
  • {{booking_code}}

🏢 Examples of Common Alerts

• Guest – Pre-arrival instructions 2 days before check-in
• Host – Monthly payout confirmation on month end
• Internal Team – Notification of a same-day booking
• Tower Security – Alert on guest check-in with booking details

💡 You can configure different alert templates per recipient group for the same event.

🧩 Related Resources

• Getting Started with mr.alfred
• How to Add and Configure a Property
• (coming soon) How to Create Custom Email Templates in mr.alfred

🤝 Need Help?

• 📩 Reach out to your mr.alfred CS representative for help planning your alert strategy
• 🎓 Visit our Training & Tutorials Hub

Set up your alerts to keep guests informed, hosts engaged, your team on schedule, and building security ready — automatically.

🎥 Video Tutorial

We recommend reviewing our full Admin Module overview video, which includes the Alerts setup.