How to Manage Hosts in mr.alfred

Hosts in mr.alfred refer to the property owners connected to your listings. This guide covers how to:

• Add and assign hosts to properties
• Manage host profiles and billing details
• Control what hosts see in the white-labeled host app

🔗 Related: How to Add and Configure a Property in mr.alfred

🔢 Step 1: Assign a Host to a Property

During property creation:

1. Navigate to: Properties module → Properties submodule
2. Click “Create Property”
3. In the Basic Information tab, assign a Host
   • If the host does not exist yet, the system will prompt you to create one on the spot

⚠️ Each property can only be assigned to one host, but a host can own multiple properties.

🏢 Step 2: Manage Hosts from the Clients Module

To view or edit a host’s full profile:

1. Go to: Clients module → Hosts submodule
2. Search for or select a host
3. In the host profile, you can:
   • Update email, name, phone, nationality, gender, age, country, and address

• • Add manual notes and upload documents

• • Mark whether the host is tax registered and if tax applies to their management fee
  • Add multiple billing profiles (for personal vs. company ownership)

💳 Step 3: Configure Host Billing Settings

From the Finance tab inside the property or Finance module → Settings submodule:

• Assign which billing profile should be used for each property
• Control visibility options in the host app:
  • Hide or show Gross Revenue, Channel Fees and Payment Fees
  • Display or hide Guest Taxes

🔗 Related: (coming soon) Finance Configuration for Hosts or How to create a host invoice

🚪 Step 4: What Hosts See in the Whitelabeled Web App

Once a host is created, they automatically gain access to your whitelabeled host app, displaying your branding.

Through the app, hosts can:

• View published listings
• See confirmed & paid bookings (guest name, dates, booking date, guest count, and net income)
• Access performance analytics per property
• View confirmed invoices and Statements of Account

⚠️ Only bookings marked as “Confirmed” and “Paid” are visible to the host.

🔗 Related: See sample of Host Statements & Preview the Host view in the App

 

🔔 Step 5: Communication & Notifications

Hosts will receive updates via:

• In-app notifications
• Email (if configured under Alerts)

You can customize alert types and recipients from:

Admin module → Alerts submodule

🔗 Related: (coming soon) Configuring Alerts for Hosts

⚠️ Common Mistakes to Avoid

• Not confirming bookings as paid: Hosts won’t see unpaid bookings
• Too little or too much data shared: Balance transparency and clarity
• Unverified invoices: Always reconcile invoices before the month ends to ensure accurate host payouts

🔗 Need Help?

• 🎓 mr.alfred OS training & tutorials
• ❓ Reach out to your CS rep for guidance on advanced billing setups