Setting Up a Channel Connection

Setting Up a Channel Connection

Step 1: Navigate to the Sales Channels Module

• Go to the Sales Channels module within your PMS.
• Here, you’ll find options to enable and configure connections to Online Travel Agencies (OTAs).

Step 2: Add a New Channel Connection

1. Click Add Connection to begin setting up your desired OTA connection.
2. Depending on the channel type:
   • Hotel-specialized channels (e.g., Booking.com, Expedia, Agoda): You’ll need to input Hotel IDs to complete the setup.
   • Vacation rental platforms (e.g., Airbnb, VRBO): No Hotel ID is required.

Step 3: Community Selection (if applicable)

• For channels like Booking.com, Expedia, and Agoda, you’ll need to select the Community (group of buildings) under which your properties are listed.
• A new channel connection must be created per the listings grouped under a specific Hotel ID in these cases, so it is recommended to name the connection after the community or Hotel ID for reference

Step 4: Save the Connection & Configure Settings

1. Once the connection is saved, additional configuration options will appear.
2. Start with the Mapping tab:
   • Map each property listed on the OTA to its corresponding property in the PMS.
   • Save your changes once mapped.
3. Next, go to the Channel Settings tab:
   • Configure the markup percentage for the selected channel.
   • Save your changes.

Step 5: Activate the Connection

• Once all configurations are complete, open the Actions Menu and select Activate.
• Your property is now fully synced with the channel.

Special Instructions for Airbnb

• If a property does not exist in the PMS, you can pull the listing directly from Airbnb into the PMS using the Pull Property feature.
• After the property is pulled:
  1. Map the property as explained in Step 4.
  2. Activate the channel connection as instructed in Step 5.

For more details on the process, please view our tutorial video below.